FAQ
Frequently Asked Questions
What is the relationship to between Troxten and Summit Tools?
Troxten and Summit Tools are sister companies, both proudly Canadian-owned and dedicated to delivering top-tier customer service and a comprehensive range of tools to diverse client bases. While we operate independently, Troxten shares much of Summit Tools' merchandise and inventory but offers its own unique pricing, promotions, and products. The Troxten brand primarily caters to professionals seeking to buy tools by brand.
Can you explain the meaning of 'MAP' next to certain product prices?
Troxten adheres to our brands' Minimum Advertised Price (MAP) policies, which set the lowest price that we are authorized to advertise products for sale online. However, we offer true Troxten pricing exclusively to our valued website members and in-store customers.
Why are certain products delivered in open-box packaging?
As part of our commitment to delivering the lowest prices to customers, we repackage select brand-new products from their bulky original boxes into our economical, safe, and secure packaging to not only pass on savings to you.
What is the meaning behind 'Every Tool, Any Project'?
Discover a vast treasure trove of tools at Troxten. Our extensive collection includes a wide array of power tools and their corresponding accessories from industry-leading brands such as DeWalt, Milwaukee, Makita, and Bosch. Whether you're a professional tradesperson or a dedicated DIY enthusiast, you'll find the perfect tool to suit your project's specific requirements. Our inventory not only boasts of high-quality, durable tools but also offers innovative solutions designed to enhance efficiency and improve outcomes. Explore our selection to find the ideal match for your construction, or home improvement needs.
How does 'See It, Buy It' work?
Troxten prides itself on offering unparalleled inventory depth, which eliminates the need for special orders. We maintain extensive stock levels in multiple warehouses across Canada, enabling us to meet customer demands with maximum efficiency. Our commitment to fulfilling orders promptly and mitigating the risk of product unavailability underscores our dedication to delivering fast and dependable service to our valued customers.
What do you mean Quick Check Tech Specs?
Transform your decision-making with Troxten's expertise. Make instant, informed choices with our listings that include detailed technical specifications for easy reference, ensuring you thoroughly understand each tool before purchase.
What do you mean Canadian owned?
From the heart of the True North, Troxten is 100% Canadian-owned and operated for over 30 years, offering an extensive array of premium tools, hardware, and accessories tailored for both professional job sites and home improvement projects across Canada.
ORDERS
How does Troxten guarantee safe and secure payments?
Troxen ensures safe and secure payments through the use of the Symantec SSL certificate and the Stripe payment gateway. The Symantec SSL certificate establishes an encrypted connection between Troxen's website and a customer's web browser. Security Socket Layer (SSL) certificates encrypt sensitive information such as credit card numbers and personal information to enable a safe online shopping experience. Whereas Stripe is a certified PCI Service Provider Level 1, which is the highest level of certification available for payment processors. This means that Authorize.net has implemented the strictest security measures to guarantee that customer data is kept secure and confidential. With these tools, you are able to shop at Troxten online with confidence and trust.
How do I know if my order has been processed successfully?
After successful completion of your online order, you will receive an email confirmation containing a unique order number. This confirmation should arrive in your inbox within approximately 15 minutes of placing your order. If for any reason you do not receive an email confirmation, please do not hesitate to contact our customer support team for further assistance.
Can I place an order over the phone?
No, to ensure security, we exclusively process payments through our online payment system.
Do you ship internationally?
No, we only ship in Canada for the moment.
Can I have my items delivered to any other address, such as my workplace?
For security purposes, all items must be shipped exclusively to the address registered to your designated payment method e.g. credit card.
Can I use a tax exemption number (G.S.T. or P.S.T) when ordering on-line?
For tax exemption purchases, we require the proper documentation to be provided.
Please contact our customer support team with your tax documentation.
How do I receive First Nations tax exemption when ordering on-line?
For First Nations tax exemption purchases, we require the documentation of First Nations status and proof of identification to be provided.
Please contact our customer support team with your tax documentation.
WARRANTY
We are proud to offer our customers a broad selection of tools, each backed by a manufacturer's warranty. For power tools, a manufacturer's warranty typically covers the cost of parts and labor for one year from the date of purchase, in the event of a tool defect. Our inventory of hand tools, accessories, and other items may differ in warranty terms depending on the manufacturer. For specific warranty information or to inquire about how to make a warranty claim with a manufacturer, our team is always available to help. We are deeply committed to ensuring the complete satisfaction of our customers and take pride in addressing any warranty or service issues with fairness and professionalism. Please do not hesitate to contact our customer support team if you have any questions or concerns about warranty-related matters.
